Frequently Asked Questions

1. What is the delivery time?

Delivery time depends on your location and the shipping method you choose. Orders are usually delivered within 3-8 business days.

2. What payment options do you offer?

We offer payment via credit card, Klarna, and invoice.

3. Can I change or cancel my order?

Once your order has been processed, it cannot be changed or cancelled. If you need to make any changes, please contact us as soon as possible.

4. How do I return an item?

You can return items within 14 days of receipt. Please see our returns policy for detailed instructions.

5. Do you offer free shipping?

No, we do not offer free shipping on orders. Please see our shipping information for more details.

6. What do I do if my item is damaged or defective?

If your item is damaged or defective upon delivery, please contact our customer service immediately to arrange a return or replacement.

7. Do you offer international shipping?

Yes, we ship to several international destinations. Shipping costs and delivery times may vary depending on the country.

8. I haven't received my order. What do I do?

If your order has not arrived within the specified time frame, please contact us for assistance in tracking your shipment.

9. Do you offer discounts or promotions?

Yes, we sometimes offer discounts and promotions. Sign up for our newsletter to receive the latest offers and updates.

10. Are your products of high quality?

Yes, we strive to offer the highest quality products and work with reliable suppliers to ensure that our products are sustainable and of a good standard.

11. How can I contact customer service?

You can contact our customer service via email, telephone or through our contact form on the website.